Managed IT & Essential Eight FAQs

Mostly Australian small and mid-sized businesses, from growing startups to established firms that need to scale, automate or secure their technology. Professional services firms such as accountants, auditors and lawyers are a particular focus.

Yes. We scope to your size and focus on the changes with the biggest risk reduction for the money, often using Microsoft features you already pay for.

Yes. We can work co-managed with internal IT or another MSP, or take on individual projects.

Yes. We offer ongoing maintenance, cloud monitoring and security updates, or a fully managed agreement.

Yes, gradually. ASD published ASD Essentials on 15 October 2026, and both frameworks now run side by side. Existing Essential Eight obligations still apply, and ASD expects to retire the Essential Eight within about two years. Maturity levels don't carry over to the new effectiveness ratings, so we map your current controls to the new domains and plan the transition with you.

Not necessarily. Many SMBs start with Maturity Level One or Two and build up from there.

The Essential Eight is a technical framework from the Australian Signals Directorate. CyberCert SMB1001 is a small-business certification that builds on it and gives you a formal certificate to show clients.

No. Licensing doesn't guarantee secure configuration, and most environments we assess have gaps despite Business Premium licences.

No. An accredited third-party body certifies you. We prepare your environment and documentation and help you engage an auditor.

We design redundant cloud setups and immutable, tested backups, so you can keep operating through hardware failure, outages or ransomware.

Yes. Controls are built on Microsoft's cloud platform, so new staff, devices and sites inherit the same protections.

It depends on scope. Simple web rebuilds take about two to three weeks. Complex software and AI automation are delivered in structured agile phases.

Modern, well-supported tools: .NET, React, Next.js, Node.js, Python and Flutter, on Azure or AWS, plus low-code platforms where they make sense.

Yes. We build data pipelines, intelligent workflows and AI integrations that work with the systems you already use.

Yes. Native and cross-platform iOS and Android apps, including offline capability.

Security by design: code, data pipelines and infrastructure are hardened from the start, and we follow strict privacy practices.